Return and refund policy
Praxylonvrxleea, 904 State Route 41, East Brisbane QLD 4169, Australia, honours the Australian Consumer Law (ACL) and documents voluntary commercial policies below.
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1. Consumer guarantees
If goods are faulty, not as described, or not fit for purpose, you may request a repair, replacement, or refund as prescribed by the ACL. Nothing in this policy restricts those statutory rights.
2. Change-of-mind withdrawals
Food supplements that meet food-safety rules cannot be resold once opened. Unopened, sealed packs in original condition may be returned within fourteen days of delivery when our warehouse confirms eligibility. Shipping costs for change-of-mind returns are covered by the buyer unless we state otherwise in writing.
3. How to start a return
- Email or message the team using the addresses shown as plain text in the site footer.
- Include your order reference, photographs of the packaging, and a concise description of the concern.
- Wait for a return merchandise authorisation before shipping goods back; unauthorised parcels may be refused.
4. Inspection and outcomes
We examine returns within five business days of receipt. Approved refunds use the original payment path unless technically impossible, in which case we propose an alternative traceable method.
5. Non-returnable situations
| Scenario | Handling |
|---|---|
| Opened blister packs | Excluded from voluntary returns but ACL remedies may still apply. |
| Custom clearance delays | Carrier or customs communications must be resolved locally. |
| Promotional bundles | All components must be returned to receive a full refund. |
6. Damaged deliveries
Capture photos of the outer carton and notify us within forty-eight hours. We coordinate with carriers and, when appropriate, ship replacements without charging extra delivery.
7. GDPR-related queries
Return paperwork may contain personal details; we minimise retention to what tax or dispute rules require, as expanded in the privacy policy.
8. Fulfilment geography and import rules
Parcels are prepared or dispatched from Australia unless a shipment notice explicitly states another location. Cross-border buyers handle customs paperwork, duties, and any local registration rules for food supplements. Product listings and advertisements must not promise delivery where fulfilment partners cannot legally ship the SKU.
9. Contact
Physical mail may be directed to the Queensland address above. Status updates reference the timestamp shown on this edition.